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Crisis Intervention and De-escalation Training

June 21, 2023 @ 10:00 am - 12:00 pm

This interactive virtual workshop will cover techniques for de-escalating complex client encounters, incidents, and crises. We will cover developing both interpersonal skills – practical techniques and exercises to best work with our clients when they aren’t “at their best.” This training will also include agency and systems level considerations, crafting and implementing agency policies and procedures which support both staff and clients in these situations. Together, we will explore the balancing act that is the marriage of theory and practice, maintaining ethical and professional boundaries, exercising self-awareness and emotional intelligence, and implementing a trauma-informed, client-centered, and harm reduction framework. We will cover triaging complex and often-contradictory needs, when to refer out to higher levels of care, and considerations about when client discharge is necessary.

Participants are encouraged to bring real-world examples of complex client engagement that they wish to debrief and reflect upon as a touchpoint for presented theories and techniques.

Trainer: Evan Serio- Program Manager, Downtown Evening Soup Kitchen, Inc.

Register Here: https://us06web.zoom.us/meeting/register/tZclf-CtrzMiEtL1jzReNBOrQ65CSk9tUc6b

Details

Date:
June 21, 2023
Time:
10:00 am - 12:00 pm