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Effective Skills for De-Escalation

February 27 @ 9:00 am - 12:00 pm

This training will help you to apply verbal skills to help de-escalate risky situations. You will learn what activates agitation and anger, and dos and donts to effectively reduce those behaviors. These skills can assist you to safely deal with clients in difficult situations.


February 27
9:00 am - 12:00 pm