Shelter Diversion


Shelter diversion is a strategy that prevents homelessness at the front door by helping them identify immediate alternate housing arrangements and, if necessary, connecting them with services and financial assistance to help them return to permanent housing. Diversion programs can reduce the number of families becoming homeless, the demand for shelter beds, and the size of program wait lists. The U.S. Interagency Council on Homelessness and the National Alliance to End Homelessness encourage communities to include shelter diversion as an important part of Coordinated Access efforts, particularly for families.

Shelter Diversion can include: financial assistance to maintain current housing; conflict resolution and mediation to return to housing; or assistance to locate and secure new housing through financial assistance and advocacy.

CCEH hosts a variety of trainings on shelter diversion throughout the year. Click here to read more about our recent diversion trainings. To check for future trainings in diversion, please click here. To request a diversion training to be held with your agency or in your region, please email training@cceh.org.

For those that have attended a diversion training in the past, click here for more information and resources. For those trained in leading shelter diversion trainings, click here for presentation resources.

Interested in recent news and information on how your community is performing in utilizing shelter Diversion strategies? Click here for the Diversion Report!


Youth Diversion:

Diversion is an important tool in preventing youth and young adults from entering a cycle of homelessness.

Youth under 24 face multiple additional barriers and circumstances that can make them more vulnerable while homeless. They may also require different strategies to divert from homelessness. Check out more resources for youth and young adults here and read about the legal rights and resources on www.youth-help.org.

Youth Diversion Training PowerPoint


Regional Specialists:

Regional diversion specialists participated in a Train-the-Trainer for Shelter Diversion and were trained to assist in teaching diversion techniques in their regions of Connecticut. To contact the regional specialist for your region, please email training@cceh.org.


Additional Diversion Resources:

A Guide to Shelter Diversion for Program Directors and Management

This resource focuses on the role of management, executive directors, boards, and funders in making shelter diversion part of their organization’s role in preventing and ending homelessness.

CAN Assessment Worksheet

Step by step guide to the CAN assessment with tips and reminders on key diversion techniques. 

Creating a Successful Diversion Program for Homeless Families

This guide from the National Alliance to End Homelessness covers best practices for establishing and administrating an effective diversion program for homeless families and gives a closer look to what diversion can look like for clients.

Sample Client Support Map

This is a sample template created by the National Alliance to End Homelessness to help clients and support workers create a clear view of their resources in terms of community assistance and resources, friends, families, and their own abilities.

New London Shelter Diversion Report

This report is on the results of shelter diversion strategies on homeless families in New London County from 2013-2015

CAN Assessment Diversion Outline

This is a guide through using Diversion in each and every CAN appointment, from how to introduce yourself and actively listen, to moving forward with your client.

Characteristics of an Exemplary Diversion Specialist

OrgCode Consulting published this guide to the characteristics of an exemplary diversion specialist to highlight the best practices in staffing any diversion program to improve results. 

Diversion: Best Practice for Presenting Homelessness

This presentation by Katharine Gale at the 2015 National Conference on Ending Homelessness gives an overview on the practice of shelter diversion. 


be homeful

In 2014, the Connecticut Coalition to End Homelessness launched be homeful, a bold and innovative project designed to help Americans stamp out family homelessness for good. We understand that the most effective way to end homelessness is to never let it begin in the first place.

The be homeful project’s goals are to raise awareness and funds to give families and businesses tools to help neighbors in need. Starting here in Connecticut, we aim to:V-Day PR Image

  • tell the story of family homelessness in the United States, starting in our home state
  • offer parents, educators, and libraries tools for helping children understand this difficult issue
  • provide families and businesses with concrete tools for keeping informed and lending a hand
  • launch a fund that communities can access to help families stay in the comfort of home
  • develop cause marketing arrangements and promotions that raise awareness and funds

For information on be homeful and how you can be involved, click here.

be homeful Forms:

CCEH be homeful Fund For Family Shelter Diversion Subcontract Agreement

CCEH be homeful Fund For Family Shelter Diversion Financial Assistance Request Form